There’s an interesting strategy used in the electronics business. When a computer, cell phone or other device stops working properly, the technician simply recommends rebooting it. More often than not, a fresh start gets everything working again.

As a sales associate, you can use a similar tactic to re-establish a client relationship that has gone off the rails.

Say, for example, a client’s home is taking longer than expected to sell. There have been some back and forth calls and emails, but it’s clear the client is unhappy with how things are going.

Try a reboot. Schedule a meeting with the client and try to get the relationship off to a fresh start. Clear the air of current complaints and frustrations. Explain what you’re going to do to help sell their home more quickly. Commit to doing what you can to make the working relationship positive.

Most people like a fresh start. Your client may too.

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